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Connecting the Dots

Mel Bilge and Bill Cushard

Our mission is to be coveted by fast-growing software companies as the single most reliable partner in the acceleration of their growth. Connecting the Dots is a podcast from Learndot by ServiceRocket, in which Mel Bilge and Bill Cushard talk to interesting people in the SaaS and open source software services and customer education ecosystem.
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Recent Episodes

26 Kirsty Roper Customer success marketing is how customers learn Redgate SoftwareJuly 09, 2021 Episode artwork 25 Michele Wiedemer on the process of creating video tutorialsJune 21, 2021 Episode artwork 24 Donna Weber Onboarding is not implementationJune 09, 2021 Episode artwork 23 Malachi Hopoate Running a one-person customer education teamMay 31, 2021 Episode artwork 22 Alex Matheson Video production in customer educationApril 26, 2021 Episode artwork 21 Bear Shelton Customer education at LucidApril 19, 2021 Episode artwork 20 Melissa VanPelt Driving ROI with customer education at SeismicApril 05, 2021 Episode artwork 19 Customer education maturity model REDUX [Webinar recording]April 01, 2021 Episode artwork 18 Stephanie Pellegrino Customer education at Gong.io March 29, 2021 Episode artwork 17 User groups in a COVID worldMarch 25, 2021 Episode artwork 16 Mike Dowsey of CEdMA on the Certified Technical Training Manager Program (CTTM)March 22, 2021 Episode artwork 15 Training credits in customer educationMarch 18, 2021 Episode artwork 14 Jarin Schmidt from Credly on digital badgingMarch 15, 2021 Episode artwork 13 Lee Berkman from Cloudshare on virtual labs in customer educationMarch 08, 2021 Episode artwork 12 Holly MacDonald Value proposition design and customer training [Webinar Recording]February 23, 2021 Episode artwork 11 Holly MacDonald A product approach to customer educationFebruary 20, 2021 Episode artwork 10 Negotiating the renewal - Part 2February 16, 2021 Episode artwork 09 Negotiating the renewal - Part 1February 12, 2021 Episode artwork 08 Grow software companies with customer education [Webinar recording]February 09, 2021 Episode artwork 07 Customer advisory boardsFebruary 09, 2021 Episode artwork 06 Throw out the budget. Learn to forecast [Webinar Recording]November 18, 2020 Episode artwork 05 Defining and documenting the customer success processOctober 29, 2020 Episode artwork 04 Quarterly Business Reviews (QBRs)October 16, 2020 Episode artwork 03 Net Revenue RetentionOctober 16, 2020 Episode artwork 02 Account OwnershipOctober 16, 2020 Episode artwork
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